After-sales service and technical support
UMEC supports you after the commissioning of your equipment to guarantee its proper operation and long-term performance. Our after-sales service provides responsive and structured monitoring to quickly answer your requests. We intervene remotely for the diagnosis, troubleshooting and optimisation of your installations. Our goal is to limit downtime and secure your production.
Responsive technical support
The UMEC commitment to your performance
UMEC puts its technical expertise at the service of the reliability and longevity of your equipment. Thanks to a thorough knowledge of its solutions and their application environments, our teams support you with precision and efficiency to ensure the proper functioning of your equipment.
Our after-sales service is built on responsiveness, thoroughness, and attentiveness. Each request is methodically analysed to provide you with a clear, suitable, and lasting solution, while minimising the impact on your business.
Frequently asked questions about UMEC After-Sales Service
How can I contact the UMEC after-sales service?
You can contact our after-sales service by telephone or via our contact form. By providing us with information relating to your installation and the problem encountered, our teams will be able to offer you rapid support tailored to your need.
Does the after-sales service only handle UMEC products?
No. Whatever the brand of your motorisation, we strive to offer a compatible solution allowing the replacement or adaptation of the original motorisation. Our expertise allows us to study numerous configurations to best respond to your request.
Can private individuals contact UMEC with an after-sales service request?
Yes, private individuals can contact UMEC for any request concerning a motorisation or replacement part. After studying your need, we will direct you to the most suitable partner in order to provide you with a quick and efficient solution.
