# After Sales Service **Source:** https://preprod.umec.fr/en-gb/services/after-sales-service **Language:** English (United Kingdom) --- Skip to content # After-sales service & customer support Home » Services » After-sales service ## After-sales service and technical support UMEC supports you after the commissioning of your equipment to guarantee its proper operation and long-term performance. Our after-sales service provides responsive and structured monitoring to quickly answer your requests. We intervene remotely for the diagnosis, troubleshooting and optimisation of your installations. Our goal is to limit downtime and secure your production. ### Responsive technical support A team available to analyse your issue and provide you with a quick and tailored solution. ## The UMEC commitment to your performance UMEC puts its technical expertise at the service of the reliability and longevity of your equipment. Thanks to a thorough knowledge of its solutions and their application environments, our teams support you with precision and efficiency to ensure the proper functioning of your equipment. Our after-sales service is built on responsiveness, thoroughness, and attentiveness. Each request is methodically analysed to provide you with a clear, suitable, and lasting solution, while minimising the impact on your business. ## Frequently asked questions about UMEC After-Sales Service Find here the answers to the most frequently asked questions regarding our after-sales service and technical support. This section helps you better understand our intervention procedures and support. How can I contact the UMEC after-sales service? You can contact our after-sales service by telephone or via our contact form. By providing us with information relating to your installation and the problem encountered, our teams will be able to offer you rapid support tailored to your need. Does the after-sales service only handle UMEC products? No. Whatever the brand of your motorisation, we strive to offer a compatible solution allowing the replacement or adaptation of the original motorisation. Our expertise allows us to study numerous configurations to best respond to your request. Can private individuals contact UMEC with an after-sales service request? Yes, private individuals can contact UMEC for any request concerning a motorisation or replacement part. After studying your need, we will direct you to the most suitable partner in order to provide you with a quick and efficient solution. ## Need to know more? ### Contact us Do not hesitate to contact us to speak with our teams; we will be delighted to advise you as best we can and present our various solutions. Contact ### Browse the catalogue Discover all our solutions and equipment available for your applications. Catalogue ![UMEC](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAABdwAAAI0AQMAAAA9S3lGAAAAA1BMVEUAAACnej3aAAAAAXRSTlMAQObYZgAAAH5JREFUGBntwYEAAAAAw6D7U0/hANUAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAuAWgcwABA2gPEwAAAABJRU5ErkJggg==) Manage consent To provide the best experiences, we use technologies such as cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behaviour or unique IDs on this site. Not consenting or withdrawing consent may adversely affect certain features and functions. Functional Functional Always active Technical storage or access is strictly necessary for the legitimate interest purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or solely for the purpose of carrying out the transmission of a communication over an electronic communications network. Preferences Preferences Technical storage or access is necessary for the legitimate interest purpose of storing preferences that are not requested by the subscriber or user. Statistics Statistics Technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance by your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Marketing Marketing Technical storage or access is required to create user profiles to send advertisements, or to track the user on a website or across several websites for similar marketing purposes. - Manage options - Manage services - Manage {vendor\_count} vendors - Learn more about these purposes View preferences - {title} - {title} - {title}